If you're encountering issues with FSX Play (such as crashing, freezing, or being stuck on the loading screen) and have already tried a standard uninstall and reinstall, along with other troubleshooting steps, the next solution is to perform a full uninstall of FSX Play. Sometimes, Windows leaves behind system files related to the software that need to be manually deleted. This article will guide you through the step-by-step process of removing those files.
Before Uninstalling FSX Play if you would like to save some time having to download each course follow the article below on saving the course folder before starting the uninstall process unless stated by an agent to delete the courses along with FSX Play.
1. Deactivate the FSX Play license.
2. After deactivating the license uninstall FSX Play through Windows Add & Remove.
If receiving an error uninstalling Play through Windows follow this article: FSX Software Error Message Uninstalling Application
3. Next, delete any folders related to Play. (If you cannot find these folders they may have been deleted and can move to the next step)
Open File Explorer/Windows Explorer on your PC with the folder icon on your taskbar or search for File Explorer.
Some of these files can be found under "This PC" in the Windows File Explorer folder in the following file pathway:
- C:\Users\YOUR_USER_ACCOUNT\AppData\LocalLow
If you do not see the AppData folder another way to get to it on the keyboard press the Windows key+R and the Run command comes up type in %appdata%>Hit Enter>go back to one folder or click on AppData>LocalLow
Alternatively, in File Explorer click on the address bar (highlighted in yellow below) type in %appdata%, and hit enter>go back to one folder or click on the AppData folder>LocalLow
Once inside the "locallow" folder shift+delete the "Foresight" folder only.
4. Next, in the File Explorer in the left bar type in %programdata% then locate the "ForesightSports" folder and delete it. Pictures and file path addresses are below for guidance.
- C:\ProgramData\ForesightSports
With File/Windows Explorer open, please click in the address bar (highlighted below) to type the address C:\ProgramData or copy and paste it into the address bar and hit enter.
Then locate and shift+delete the "ForesightSports" folder.
5. Once you have deleted all files mentioned above restart the system and then install the latest version of Play.
Doing the following steps above should resolve most FSX Play issues as there may have been a file that was corrupted after an update of Play or Windows or during installation of FSX Play causing various issues.
If you have questions about how to install these items, please see the associated guides below:
6. Once you have finished installing FSX Play follow the guide below to optimize FSX Play and the PC. The steps in the guide below can even be done before uninstalling FSX Play as it could resolve some issues.
- Optimizing PC and Software for Performance
- Download .NET 5.0 (v5.0.408) and install or repair it: .NET 5.0 SDK (v5.0.408) - Windows x64 Installer (Direct Download)