If your launch monitor does not power on or start up normally, it may be experiencing a power delivery issue, failed boot sequence, or internal hardware fault.
Follow the steps below to determine whether the issue can be resolved or if the device requires service.
Note:
If your device shows a red LED indicator or displays an error code, please see this article instead:
Device Showing an Error Code or Red LED? Here’s What It Means
Step 1: Verify Power Source
Plug the power adapter directly into a wall outlet — avoid surge protectors, power strips, or extension cords.
Confirm the power supply LED (if applicable) is illuminated.
Check both the power brick and cable for visible damage or loose connectors.
Ensure you’re using the official Foresight Sports power supply for your model.
Test a different AC outlet to rule out a faulty socket.
Step 2: Perform a Hard Power Reset
Disconnect the power cable from the wall and the device.
Wait 30 seconds.
Reconnect the cable firmly on both ends.
Attempt to power on again.
If the issue continues, proceed to the model-specific steps below.
Step 3: Device-Specific Troubleshooting
GC3, GC3s, Launch Pro, and Launch Pro Indoor
These devices contain a built-in, non-removable battery.
Hold the power button once to attempt to turn the device on.
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If the device does not boot:
Charge the unit for 4–6 hours using the supplied power adapter.
Verify the wall outlet is functional by testing another device or using a different socket.
If the device still will not power on after charging, submit an RMA request for service and diagnosis.
GCQuad and QuadMAX
These models use a removable battery and can also operate directly from AC power.
Attempt a normal power-on.
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If the unit does not boot:
Remove the battery pack.
Connect the power adapter directly to the device (no battery installed).
Attempt to power on again.
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Outcomes:
Device powers on normally: The battery is defective and should be replaced.
Device still fails to boot: Proceed with an RMA.
Always confirm the AC outlet is working before concluding service is needed.
Ceiling-Mounted Launch Monitors: GCHawk and Falcon
These devices operate exclusively on AC power and do not include any battery components.
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GCHawk:
Unplug all power and data cables from the device.
Leave disconnected for 1–3 minutes.
Reconnect everything securely and power on.
If no response, proceed with RMA.
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Falcon:
Press the rear power button to ensure it’s engaging properly.
Confirm AC power from the outlet is active.
If unresponsive, unplug for 1–3 minutes, reconnect, and test again.
If still not functional, the device will require RMA.
Step 4: When to Contact Support
If your device still fails to boot after performing the steps above:
Record the serial number.
Describe the behavior observed (e.g., no power, no display, won’t start).
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Submit a Request including:
Model and serial number
Description of what happens when attempting to power on
Steps already performed
Best shipping address
Our team will review and provide next steps for diagnosis or RMA processing.
FAQs
My device won’t power on — is this covered under warranty?
Power-related failures within the warranty period are covered. Out-of-warranty devices can still be serviced for a diagnostic fee.
My device shows an error code or red LED — should I follow these steps?
No. For devices displaying an error code or red LED indicator, refer to the article below for specific troubleshooting steps:
Device Showing an Error Code or Red LED? Here’s What It Means
How long should I charge my device before assuming it’s not powering on?
Charge for at least 4–6 hours using the provided adapter. If it still doesn’t turn on, service may be required.
Still need help? Submit a Request