Determining The Connection Status
If you have trouble connecting your GCHawk in your software, or gaining access to the product, or missing shots, please see below:
Check your GCHawk's data connection. We recommend using a direct connection between the GCHawk and a PC via the provided network (CAT6) cable. You can determine connection status by checking your network and sharing center on Windows and looking for an unidentified Ethernet network.
Note: You had also received a USB cable with your GCHawk. Please keep this cable in the event Support asks you to connect it for troubleshooting purposes.
GCHawk User Guide: Data Connection Setup
If you have continued issues please be sure to review the other trouble shooting guides that appear relevant to the issue you are encountering.