Your account page will not show Silver or Course Pass yet. Your membership badge may still read Free, and Course Pass may not appear on your account at all, or may be offered to you for purchase. That is expected while those screens are being updated. It does not mean either one is missing from your account.
If Course Pass is offered to you for purchase, do not buy it. It is already included with your license.
How to Tell If Silver Is Working
Check the features rather than the account page.
- Open the drill library, or a dispersion view of a past session.
- If they open normally, Silver is active on your account.
- If they show a padlock, Silver has not applied yet. Use the checks below.
How to Tell If Course Pass Is Working
- Open the course library in Foresight Premier.
- If Course Pass courses are listed and available to download, Course Pass is active on your account.
- If they are locked or absent, use the checks below.
If Only One Course Is Locked, This Is a Different Issue
A single locked course is not the same problem as Silver or Course Pass being locked, and the steps below will not resolve it.
- If your other courses open normally, your access is working.
- An individual course is usually locked because it does not have a Foresight Premier version yet. Courses are brought into Premier over time.
- For a specific locked course, contact us with the course name and the email address on your Foresight account.
If Silver Features or Course Pass Courses Are Still Locked
- Confirm you are signed in with the account that holds your FSX license. This is usually the email you used to register your software or launch monitor. If you sign in with a different email, Silver features and Course Pass courses stay locked.
- Update to the latest version. Silver and Course Pass work with current app versions, but updating gives you the most recent fixes. Update the Foresight App from the App Store or Google Play, and update Premier from the download page.
- Sign out and sign back in. This refreshes what your account has access to.
- Fully close and reopen the app. Close it completely rather than switching away from it, then open it again.
- Give it a few minutes. If you have just signed in, your access may take a short time to apply.
If Features or Courses Are Still Locked After That
- Contact us with the email address on your Foresight account and we will check your license and entitlements.
Note:
A locked feature and a Free badge are two different things. If your features work but your account page still reads Free, your access is fine and the screens will catch up. The same applies to Course Pass — if the courses download and play in Premier, your access is working regardless of what the account page shows.
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