Issue:
When signing in to FSX Pro using the "Trial/Subscription" button, and after successfully connecting your LaunchPro:
- An "Invalid Password/Player Creation Event Failed" message is encountered despite entering your correct FSX Live password
Reason:
When FSX Pro calls out to our server to validate the player credentials, an error is encountered which does not allow this process to be properly completed.
Resolution:
iPad Users (LTE Enabled) -
- Power cycle both the iPad and the LaunchPro
- Ensure the LaunchPro is connected to your home WiFi network
- Connect your iPad directly to the GC3-100xxxx WiFi network (just like connecting your iPad to your home WiFi)
- Within the FSX Pro "Trial/Subscription" device connection menu, ensure the WiFi connection type is reflected (if ethernet is shown, disconnect and re-search for the device)
- Re-enter your FSX Live password
iPad Users (WiFi Only) -
To start, re-install the application first on your iPad.
- Connect direct to the BLP (Bushnell launch pro) via the iPad's Wi-Fi (Password - FSSPORTS)
- Re-Open FSX Pro, and press the Subscription/Trial button ( You don't need to input your login info yet)
- Search and connect to the BLP ( Bushnell launch pro) in the app. DO NOT ENTER A PASSWORD.
- Go back into your iPAD settings and change the Wi-Fi connection from the BLP ( Bushnell launch pro) to your home network or data network.
- Quickly go back into the app and type in your FSX Live password.
- You should now be able to log in, and can freely re-connect to your Bushnell LaunchPro after successfully signing-in.
If you receive Player Creation Failed, reinstall the application. If you receive the error of not having a valid subscription, just close the app and try once more.