The QMAX device will operate out of the box with accuracy. However, there are instances where users might feel that their device is not working as expected.
WHEN TO USE THE SAVE SHOT DATA FEATURE:
Should you experience one of the following please follow the steps below to save and submit your shot data for review:
1. Inconsistent Shot Collection: The device locks onto the ball but then does not receive on-screen data collection.
2. Incorrect Ball Data: While most incorrect ball data collection is due to environmental issues, or incorrect use, there is a possibility that the device hardware is the cause of the issue.
3. Missing or Incorrect Club Data Collection: Club Data may be missing or incorrect, even though the ball data appears and is accurate. This is most likely due to Incorrect Club Marker Placement, Incorrect Use or Setup, Environmental Interference (Reflective Surfaces, Reflective Clothing or Shoes, Very Bright Lighting or Spotlights on Hitting Zone)
We recommend providing 4 - 7 saved diagnostic shots for review to fully understand what may be happening.
HOW TO SAVE SHOT DATA:
To save your shots you must follow the following steps:
1. When using the device as directed, hit shots until you feel that the issue you are encountering has occurred. DO NOT PLACE ANOTHER BALL INTO THE HITTING ZONE.
2. While no new ball or club is in the hitting zone, press the menu button (3 lines stacked).
3. Tap Page 2 on the left-hand side.
4. Tap "System Info".
5. In "System Info" on the first page the first option is "SHOT SAVER", tap the "SAVE LATEST SHOT" button. This will save the last shot you took.
- NOTICE: This function will save the most recent shot. As long as no new ball or club is locked onto by the device the data should be captured for review by the Support team.
HOW TO LOCATE SAVE SHOT DATA FOR SUPPORT REVIEW:
To submit your saved shots you must first locate and save the saved shot files onto your computer:
1. While your device is still powered on, connect the QMAX to your Windows-based Computer using the USB-C Cable that was provided with your device.
NOTICE: Should you have questions regarding this please see the Connecting The Device portion of the user manual, confirming all items that had been included with your product purchase.
2. Once the device is connected to your Windows Computer, navigate to your SEARCH BAR and type: FILE EXPLORER or click on the manila folder icon .
3. Once in FILE EXPLORER you will have access to locate and select the INTERNAL STORAGE from your QMAX device.
4. Select and double-click to OPEN the Storage on the QMAX Device.
5. Locate the Saved Shots (.ball & .club files pictured below & come as a set if both data are saved) on the internal storage and drag them to your computer's desktop. This will save them locally to your computer and make them available to be submitted to support for review.
The picture below is what the files should look like and they do come in a set if you did club and ball shots simultaneously.
HOW TO SUBMIT SAVE SHOT DATA FOR SUPPORT REVIEW:
Follow the steps below to submit the saved shot files to a new or existing support request.
1. To begin a NEW SUPPORT REQUEST, select the link below.
- If you are already interacting with the support team please DO NOT CREATE A NEW SUPPORT REQUEST, but attach the files to the ongoing thread/email with the agent for review.
2. For a NEW SUPPORT REQUEST, Complete all of the required information. Then Select the ATTACH FILE to attach your QMAX Saved Shot Files. You may also select all of the files you wish to attach and drag them over this box, release the mouse button when ready to drop them.
- If you are already engaged with the support team, simply locate the EXISTING SUPPORT REQUEST email and attach the files from your computer to your existing email thread.
3. If for any reason you have TROUBLE ATTACHING YOUR FILES to your New or Existing Support Request, please use a third-party file-sharing service.
Once you have uploaded the files, simply copy and paste the file link provided by the service into the description field of your support request or email thread.
Alternatively, try zipping up the files and attaching them to the email/thread. If this does not work try the third-party file-sharing option.