Problem: GCQ will not communicate via a LAN (CAT5/6) cabled connection to the FSX software.
There are a few items that can assist to trouble shoot this problem.
1. In the FSX software be sure that under the device you have turned on the LAN filter to see this type of connection. Then check to see if the device is now listed under the connected devices list.
2. Will the green light next to the LAN input on the quad light up? This is a sign that a connection is being made between the computer and the quad, If not you may need to check with a new cable or computer to confirm a connection can be established.
3. Reboot the quad and computer. This will reset the IP connection for both devices. Then check again.
4. Is an IP address present on the GCQ? This will indicate that the Direct IP connection was made correctly.
- This can be found by pressing the OK button on the GCQuad > then selecting Diagnostics and selecting OK again. Here you will see and Wifi IP and an Eth IP (indicating Ethernet). If the Ethernet IP is present is will appear as 169.255.... This will indicate a valid IP was assigned. If it is not present then no IP is assigned on the device and additional trouble shooting should be taken regarding the cable connection and inputs to both computer and device.
5. If the IP is present and no connection is available in the software then you should attempt to ping the device from the windows command prompt.
- To do this you will need to open windows start menu and search "CMD" to open the command prompt. Once this has been opened you should type: ping (space) then the IP address. For example this will appear like this: "ping 188.8.131.52" Then press ENTER/RETURN on your computer to execute. If the ping is successful it will list 4 threads of communication. This indicates that the device is connected and communicating to the computer.
IF THE ISSUE IS NOT RESOLVED:
If the issue continues beyond this point and the software will still not locate the device to connect via a LAN connection, then you will need to take and save screen shots of the following, then submit a Technical Service Request or Login to you Foresight Sports Support Portal and add a ticket to your account for further assistance:
1. Running the windows command prompt type: ipconfig and press enter to execute. Then screen shot all information presented.
2. Screen shot the devices and printers window, all items present.
3. Note the firmware version of the device and the software version.
- Be sure to also note what type of computer, windows operating system, and other basic computer information that may be pertinent. Notify the customer that you will be back to them shortly once the engineering team has had time to review and offer recommendation.