This guide will assist you in locating the log file for FSX Pro to provide to our Technical Support Team for review.
To locate the log files they can be found under "This PC" in the Windows File Explorer folder () in the following file pathway:
C:\Users\YOUR_ACCOUNT_FOLDER\AppData\LocalLow\ForeSightSports\FSX Pro
If you do not see the AppData folder another way to get to it on the keyboard press the Windows key+R and the run command comes up type in %appdata%>enter>go back one folder or click on AppData>LocalLow Folder\ForeSightSports\FSX Pro
Once in the FSX Pro folder locate the fsxliveclient32.db, Unity Folder, Player.log and Player-prev.log files pictured below.
Once the folders have been located copy and paste them into a folder zip/compress them and email them to the agent or submit a support ticket.
SUBMIT A SUPPORT REQUEST